Gaya APA
Fandy Tjiptono, Gregorius Chandra. (2016).
Service, quality & satisfaction (Ed.iv).
Yogyakarta:
Andi.
Gaya Chicago
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed.iv
Yogyakarta:
Andi,
2016.
Text.
Gaya MLA
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed.iv
Yogyakarta:
Andi,
2016.
Text.
Gaya Turabian
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed.iv
Yogyakarta:
Andi,
2016.
Print.